Support

How do I delete my account?

Go to Settings → Delete Account inside the app. This permanently deletes your account and all your mood data. This action cannot be undone.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by Polar directly. To cancel, go to your device's subscription settings:

iPhone/iPad: Settings → [Your Name] → Subscriptions → Polar → Cancel Subscription.

Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Polar → Cancel.

I lost my mood data — can it be recovered?

Your mood data is stored in your Polar account in the cloud, so it should persist across devices and reinstalls as long as you log in with the same account. If data is missing, email us and we'll investigate.

I forgot my password. How do I reset it?

On the login screen, tap Forgot Password and enter your email. You'll receive a password reset link. If you signed up with Apple or Google, use those sign-in options instead.

Is my mood data private?

Yes. Your mood entries are stored securely in your account and are never shared or sold to third parties. See our Privacy Policy for full details.

Does Polar work offline?

Polar requires an internet connection to save and sync your mood entries. Offline support may be added in a future update.

I have a feature request. How do I share it?

We'd love to hear it! Email us at support@polarrapp.com with your idea. We read every message.